Head of Administration (m/f). Luxemburgo

Your role

The Head of Administration will be primarily responsible for overseeing

and managing all aspects of client service delivery related to the

Administration team.

The following service lines will fall under this role:

• Domiciliation

• Company Secretarial

• Registrar and Transfer Agency

• Corporate Governance

The role will encompass line management of managers / assistant managers and will report to the Head of Office.

It is expected that the role will include taking the position of Director/Gerant on certain client boards.

The role will be the senior escalation point for client matters and will also

include the support of the Head of the Office and Authorised Managers.

Your focus

Head of Administration

Lead the Administration service teams to ensure the general

responsibilities of the function are delivered at the expected level of service excellence and in a timely manner:

o Lead the client service team, supporting and overseeing the team

performance in all aspects, ensuring service excellence and continuous improvement.

o Work within the set budget to meet gross profit targets.

o Build and maintain strong relationships with key stakeholders, representing the business credibly, receiving and acting on feedback.

o Ensure all procedures and processes are adequate and are adhered to.

o Report to the Management Committee and board on operational and financial performance.

o Assist the Head of the Office and Authorised Managers with their day-to-day responsibilities.

Your experience

Strong technical knowledge of corporate governance / administration

practices as well as regulations applicable to a specialized PSF and to funds and their associated vehicles.

Strong communication skills, organised, agile and able to adapt delivery in response to a given audience.

Strong analytical skills and a high standard of accuracy and attention to detail.

Proven management and leadership skills.

Proven stakeholder management skills.

Team player leading with integrity and collaboration in support of the Saltgate values and culture.

Key competencies

Able to work strategically, planning for and communicating a compelling picture of the vision and business strategy.

Able to make high quality decisions in a timely manner that propels

the organisation forward.

Has effective network building skills maintaining both formal and informal relationships inside and outside of the organisation.

Can manage ambiguity and perform effectively, even when faced with uncertainty or an unclear path forward.

All individuals are assigned responsibility for assisting in the overall information security and data protection environment. This includes attending and completing all mandatory information security and data protection training and complying with all applicable policies and procedures.