Head of B2B Order Management (all genders) (Leiter/in - Supply-Chain-Management)

Stellenangebotsbeschreibung:

-The following adventures await you at Schleich:-

Order Management

· Oversee B2B order processing from receipt to delivery

· Ensure accurate and timely order entry and fulfillment using SAP

· Monitor order status and resolve issues throughout the order lifecycle

Client Communication

· Act as the primary contact for key B2B clients regarding order inquiries

and issues

· Maintain strong client relationships to ensure high customer

satisfaction

Coordination and Collaboration

· Collaborate with internal departments (sales, logistics, finance) for

smooth order processing

· Coordinate with suppliers and third-party logistics providers as needed

· Facilitate communication among stakeholders to resolve order-related

issues

· Ensure consistency and efficiency in order management across Schleich

subsidiaries

Leadership and Team Management

· Lead and mentor a team of order management specialists

· Provide training and support to foster a positive work environment

· Set performance goals and conduct regular reviews

Process Improvement

· Identify and implement improvements to enhance order management

efficiency and accuracy

· Develop and maintain standard operating procedures

· Define and implement order management guidelines

· Leverage SAP functionalities to streamline processes

Reporting and Analysis

· Generate regular reports on order status, volume, and performance

metrics using SAP

· Analyze data to identify trends and make data-driven decisions for

process improvement

-The chapters of your story so far:-

· You hold a Bachelor's degree in Business Administration, Supply Chain

Management, or a related field

· You have a minimum of 7 years of experience in order management,

preferably in a B2B environment

· You possess proven leadership experience with a track record of managing

and developing teams

· You are fluent in both English and German, which is essential for

effective communication

· You demonstrate strong organizational and multitasking abilities

· You excel in communication and interpersonal skills

· You are proficient in order management software, particularly SAP, as

well as the Microsoft Office Suite

· You have an analytical mindset with the ability to make data-driven

decisions