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German IT Technical Support at Fujitsu Portugal (m/f) Arbeitsort:

Búsqueda en Lisboa (Portugal) de Empleados de centros de llamadas

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.

Empregados administrativos : Empregados de atendimento ao público : Empregados que prestam informações ao cliente : Empregados dos centros de chamadas

Descripción de la oferta de trabajo:

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1300 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are growing day by day and we owe our success to each one of our employees. Without them, none of this would be possible.

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1300 colleagues from all over the world?

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.

Key accountabilities:

- Handle phone calls, emails and other portal interaction tools with agreed SLA

- Perform all duties in accordance to required quality

- Participate in knowledge capture processes

- Correct use of escalation to Service Desk Expert as per desk procedures

- Significant time spent dealing with customer on the phone

- Must be able to interface internally and externally

- Works as part of a team and contributes to team targets

- Expected to be flexible in covering shifts

- Typical career path will be to Service Desk Expert or ITIL Process Controller

Key education and experience:

- Proficiency in Germanand good command of English

- Knowledgeof various software and applications (minimum: Windows environment and MS Office package)

- Interpersonal skills crucial for working in a customer service center such as:

excellent communication skills

readiness to work flexible hours

customer orientation, teamwork

sense of urgency

optimism and enthusiasm

We offer:

- Very competitive salary, bonuses and benefits package

- Training, support and internal career progression plan

- Excellent facilities centrally located near a wide range of public transports

- Food allowance for working day – 6,65 € / day

- Shift allowance – 39,23 € / month

- Monthly bonus – between 100€ / 250€ (x14)

- Also life insurance and health from day one, and the health extended to the household (wife / husband and children) if applicable.

application procedure:

please send your application in English via e-mail to: ZAV.Outgoing-2Reemplazar por una arrobaarbeitsagentur.de

point of contact: Claudia Süß

- Geforderte Anlagen: application procedure:

please send your application in English via e-mail to: ZAV.Outgoing-2Reemplazar por una arrobaarbeitsagentur.de

point of contact: Claudia Süß

Servicio de empleo de origen: BA, Servicios Públicos de Empleo, Alemania.

País del trabajo: Portugal.

Región: Lisboa.

Ver 406 ofertas de trabajo en "Lisboa" (Portugal).

Fecha de inicio: 10/04/2018.

Nº de vacantes: 1.

Nivel educativo requerido: Sin especificar.

Lenguas exigidas: inglés: (bueno) .

Tipo de contrato: Jornada completa.

Duración del contrato: Determinado.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:

Please click this link for more information about application method:

http://jobboerse.arbeitsagentur.de/...

Empresa: Fujitsu Technology Solutions.

Dirección: Villemombler Str. 76, D-53123 Bonn, Deutschland.

Contacto: Claudia Süß

Email: ZAV.Outgoing-2Reemplazar por una arrobaarbeitsagentur.de

Teléfono: +49 228 713-1234.

Ver las 709 ofertas de trabajo de Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas ofertadas.

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