German Speaking Travel Experience Advisor for Airbnb (Callcenteragent/in)

Stellenangebotsbeschreibung:

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.

We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team.

If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.

Responsibilities:

Provide friendly and efficient service to the worldwide Airbnb community

Be the first point of contact to handle and resolve customer complaints/querand ies

Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels

Demonstrate ownership of user queries until resolution

Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters

Investigate, identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer queries

Research information and troubleshoot problems using available resources

Recognize product and process issues that impact our community and submit reports and feedback

Maintain accuracy and security of customer information on Airbnb systems

Requirements:

Fluent in German (written and spoken) and have a good knowledge of English language

Patience, empathy, and an ability to demonstrate confidence when imparting information

Ability to positively communicate difficult messages

Previous experience in hospitality/call center will be considered as an advantage

Ability to work in a fast-changing environment

Investigative skills with strong communication and interpersonal skills

Proactively and independently work to meet targets and goals

We Offer:

Relocation assistance

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, encourage fun and team-buiand lding initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-gener,ation digital services, AI solutions, customer experience and much more. The compa,ny's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.