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Contrato de desarrollador de software/desarrolladora de software en Portugal
French Technical Support Agent - Remote In Portugal
Clasificación del trabajo: Profesionales científicos e intelectuales › Profesionales de tecnología de la información y las comunicaciones › Desarrolladores y analistas de software y multimedios › Desarrolladores de software › desarrollador de software/desarrolladora de software.
Traducción de la profesión: Especialistas das actividades intelectuais e científicas › Especialistas em tecnologias da informação e comunicação › Analistas e programadores de software e aplicações › Programadores de software.
Descripción de la oferta de trabajo:
To join our team in Portugal , we are now recruiting multilingual team members, fluent in English and French, to support the users who contact our service desk.
We are looking for candidates passionate about technology and innovation,customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.
Role Purpose:
To provide a single point of contact for users, dealing with the management of both routine and non-
routine incidents, problems and requests. Provision of 1st line support for incidents.
Responsibilities:
Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Takes ownership of own development and has a development plan in place.
Requirements:
Proficiency in French and English
Knowledge of various software and applications (minimum: Windows environment and MS Office package)
Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism and enthusiasm
Benefits:
Competitive salary package and bonuses
Work life balance with full-time schedules available and 25 annual leave days
Private health insurance
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners
Required language: French
País del trabajo: Portugal.
Número de puestos: 1.
Empleador: Jobs Europe AB.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 14 de Junio de 2024, y con identificador de la vacante:28893324.
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