Finnish-speaking Customer Support Agent to sunny Malta

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, our client will teach you everything!

Our client wants you to:

Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written

Be flexible and willing to work on a shift basis

Have experience working with customers, listening to their needs, and providing the best solutions

Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players

You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).

You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Be an individual who is open to constructive feedback

Be a team player that can also work independently

As a Customer Service Agent, you will be the first point of contact for our client's players though live chat, email, and phone calls delivering the best possible experience.

You will:

Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations

Identify and support players in any difficulties they might encounter

Provide explanations to customers about products/site/policies/ promotions, etc.

Update customer account/details with necessary information when needed

Understand, guide, and support players in Responsible Gambling

Collaborate with our client's Fraud and payments team in customer queries

Understand AML and report any suspicious activity

Employee benefits:

Private health insurance

Free breakfast and lunch

Wellness allowance

Birthday leave

Company and Team building events

Relocation package to Malta including flight and 2 weeks of accommodation

And much more!

The recruitment process

Online assessment

Final interview with the hiring manager(s)

Reference check (two previous employers) and Police conduct

Required language: Finnish