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Finnish Speaking Customer Service Advisor – Copenhagen

Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.

Almindeligt kontor- og kundeservicearbejde : Kundeservice : Kundeinformationsarbejde : Informationsarbejde på kundekontaktcentre

Descripción de la oferta de trabajo:

Would you like to work with customer service in the healthcare industry? And do you speak Finnish fluently? Then take a look at this exciting opportunity at Sitel in Copenhagen.

As Sitel’s new customer service advisor, your responsibility will be to deliver support on behalf of Sitel’s client – a global company within the healthcare industry. Your job will consist of resolving customers enquiries via telephone, email, Web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries. Furthermore, you will:

•    Provide high quality premium customer service via chat, telephone and email in Finnish

•    Assist in continuous improvement projects to help keep processes efficient and customers happy

•    Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations

•    To ensure you are working within the required targets e.g. call length, quality, speed of answering queries

•    Record accurately the outcome of your contact into the database

•    Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required

•    Understand and comply with all company and client security requirements and Policies and Procedures

•    To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc.

Why you should join Sitel?

Sitel offers you to become part of an ambitious and fun working environment. Sitel believes that their employees are their most important asset, which is why they focus on both professional development and social activities among their staff. As a Sitel employee, you will furthermore benefit from:

•    Health insurance and great pension scheme

•    Thorough training program

•    An open work environment.

•    A fulltime position (37 h/pr week)

Work place: Sitel Denmark ApS, Sluseholmen 2-4, 3. sal, 2450 København SV.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. Please send your application and CV in English.

You will be employed by StudentConsulting and work as a temporary employee for Sitel.

It is a possibility that Sitel later could employ the right candidate.

We look forward to hearing from you!

Din profil

About you:

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

The right candidate:

•    Is a great communicator who speaks and writes fluently in Finnish & English

•    Is service minded and takes pride in satisfying customers

•    Is outgoing and thrives in a fast-paced environment.

Om företaget

Mångfaldigt prisbelönta StudentConsulting är ett av Skandinaviens största och ledande rekryterings- och bemanningsföretag med fokus på studenter, akademiker och yrkesutbildade. Tack vare ett stort nätverk och lång erfarenhet har vi rekryterat över 11 000 personer det senaste året. Vi erbjuder intressanta och utmanande tjänster på både hel- och deltid inom områden som IT, teknik, ekonomi, administration, HR, marknadsföring, kundtjänst, försäljning, industri, produktion, logistik och transport. Hitta din framtid på www.studentconsulting.se

País del trabajo: Dinamarca.

Número de puestos: 2.

Tipo de puesto: Determinado.

Tipo de contrato: Jornada completa.

Empleador: Studentconsulting Sweden AB (Publ).

Instrucciones para solicitar:

Identificador de la vacante:8115727.

Ver las 815 ofertas de trabajo de Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas ofertadas.

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