Empleo de Empleados de centros de llamadas en Reino Unido (MERSEYSIDE)
Clasificación del trabajo:Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas. Clerical support workers : Customer services clerks : Client information workers : Contact centre information clerks.
Descripción de la oferta de trabajo:
Manpower is recruiting for a Finnish-Speaking Customer Feedback Management Agent in Liverpool to work for Bosch Service Solutions. Bosch is a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. As a Finnish Speaking Customer Feedback Management Agent, your main responsibilities will be to: *handle varied customer service calls, emails and social media enquiries *Provide professional, accomplished communication to a wide range of customers, including VIPs. *Ensure excellent customer service to all customers with a right first time approach The ideal candidate will have: *Excellent communications skills with particular emphasis on phone and written correspondence. *Fluent/proficient level of Finnish in addition to English and enjoy working on a multinational team. *Excellent PC skills and good working knowledge of all MS applications *Previous working experience in a customer care environment *The ability to work independently and in a structured way and are able to take decisions based on your own research findings. *Experience of working to targets/deadlines *Flexibility with regards to working hours, motivated and goal-driven and take on responsibility for your work. *Skills in using all Microsoft packages and the ability to provide exceptional customer service You will be working 37.5 hours per week, Monday - Friday between the hours of 07:00 - 15:00 or 08:00 - 16:00 or 09:00 - 17:00. The successful candidate will receive performance-related bonuses, eye care voucher and subsidised care park fee (£7). You will also receive free tea, coffee and fruit, as well as a cycle to work scheme. Interested? Apply now!
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.