Facilities Service Desk Supervisor. Irlanda

Job Introduction

Facilities Service Desk Supervisor

Flexible Location, Ireland

Join Sodexo as a PPP Team Lead and Coordinator, where you’ll play a vital role in managing and coordinating customer service functions and supporting the day-to-day administrative operations for our Public-Private Partnership (PPP) contracts across Ireland. This is an opportunity to drive efficiency and support client satisfaction within the Schools and Universities segment, making a difference in educational environments across the country.

As part of a committed team, you’ll ensure smooth site-based operations, coordinate helpdesk support, and manage recruitment needs across our PPP contracts. This role is ideal for a proactive problem solver who thrives in a collaborative setting and is ready to make a positive impact every day.

What you’ll do:

Assist the Contract Manager with key administrative tasks and project updates.

Coordinate site schedules and provide support to site-based Facilities Managers.

Cover the helpdesk for PPP contracts, managing inquiries and ensuring a responsive service.

Support recruitment activities for various contract needs across multiple sites.

Maintain accurate project records and manage multi-site responsibilities.

Uphold health, safety, and compliance standards as per statutory and company requirements.

Foster a professional, solution-oriented image to clients, staff, and colleagues.

What you bring:

Proven experience in an administrative or customer support role, ideally within Facilities Management.

Strong organisational skills and attention to detail, with the ability to manage multiple priorities.

Excellent problem-solving abilities and decision-making skills.

Clear communication skills and the capacity to work independently and collaboratively.

IT literacy and confidence in using various software platforms.