Expert CMDB / ITOM Consultant (m/f). Luxemburgo

Description des tâches:

• Design and implement ServiceNow CMDB/CSDM and ITOM solutions to support our customer's business needs and objectives;

• Collaborate with stakeholders to gather requirements and define CMDB and ITOM strategies aligned with business goals;

• Configure ServiceNow Discovery and Service Mapping modules;

• Integrate CMDB with other ServiceNow modules;

• Provide technical leadership and guidance during CMDB and ITOM implementation projects;

• Supervise developers, ensuring quality and timely delivery of development tasks;

• Conduct hands-on development of Discovery and Service Mapping module.

Autres compétences requises:

• Degree in Computer Science;

• ServiceNow Certified Implementation Specialist (CIS) in CMDB, Discovery and Service Mapping is highly preferred;

• Minimum of 5 years of experience designing and implementing ServiceNow CMDB and ITOM solutions in enterprise environments;

• Strong understanding of ITIL principles, ITSM processes, and IT operations;

• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues;

• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization;

• Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously;

• Proven team player

Études:  Bachelor (Bac +3)