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Ofertas de empleo en Lappi (Finlandia)
Experiences Supervisor
Descripción de la oferta de trabajo:
The Northern Lights Village brand was born in 2016 and since then we have opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.Our guests are truly international and so is our team, speaking all together 17 languages!About the JobWe are seeking for an organized and creative Experiences Supervisor to schedule and coordinate activities in our company. For this position, you should be detail-oriented and possess excellent interpersonal and time management skills. You should strive to provide entertaining, engaging experiences, that will delight our guests. As well as managing our guest service attendants and guiding teamKey Responsibilities
Supervising and guiding the experiences team
Participating in departmental meetings
Scheduling shifts for the experiences team
Planning and coordinating a wide range of guest activities and experiences
Ensuring all activities are delivered to the highest standards
Maintaining a safe and enjoyable environment for guests and staff
Managing activity-related equipment and ensuring it is well-maintained
Working closely with the Experiences Coordinator and other relevant departments
Handling any guest issues or complaints regarding experiences professionally
Communicating with subcontractors
Requirements
Fluent written and spoken English
Valid B drivers’ license
First Aid certificate
Strong decision-making, organizational and time management skills
Experience in a supervisory role, ideally in hospitality or tourism
Ability to work in a team and lead by example
Patience and compassion when dealing with staff and guests
Creative and proactive approach to planning and delivering activities
Beneficial Qualifications
Fluency in other languages in addition to English
Knowledge of the local area
Skills in outdoor activities such as skiing, snowshoeing, or photography
Understanding of guest experience and customer service principles
Experience working as a guide
What we offer
Competitive salary
Opportunities for professional development and training
A positive and supportive working environment
Discounts across our properties and facilities
Pay, duration and benefits
Starts: October, Ends: March/April
Minimum 90 working hours per 3 weeks period
Hourly pay negotiated in an interview, according to knowledge and experience
Other benefits according to the collective labor agreement
If necessary, the resort provides accommodation in a shared room for 250,00/month
Contract Details
Starts: October, Ends: April (Deputyship for employee on leave)
Minimum 90 working hours per 3 weeks period
Hourly pay negotiated in an interview, according to knowledge and experience
Other benefits according to the collective labour agreement
If necessary, the resort provides accommodation in a shared room for €250,00/month
How to ApplyBefore applying, please ensure you have the right to work in Finland.Please note that due to the high volume of applications, we may not reply to applications that do not fulfill the stated requirements. Should your application meet the initial selection criteria, you will receive a reply in early August at the latest.If you have a passion for creating unforgettable experiences and want to help us continue to deliver exceptional guest services in Finnish Lapland, apply now and join the Northern Lights Village team!
País del trabajo: Finlandia.
Región: Lappi.
Ver 241 ofertas de trabajo en "Lappi" (Finlandia).
Número de puestos: 1.
Con permiso de conducir: b.
Empleador: Northern Lights Village.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 16 de Julio de 2024, y con identificador de la vacante:3c3e49fe-8f59-4db4-825e-00c8e30414fc.