Ofertas de empleo en Lappi (Finlandia)

The Northern Lights Village brand was born in 2016 and since then we have opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.Our guests are truly international and so is our team, speaking all together 17 languages!About the JobWe are seeking for an organized and creative Experiences Supervisor to schedule and coordinate activities in our company. For this position, you should be detail-oriented and possess excellent interpersonal and time management skills. You should strive to provide entertaining, engaging experiences, that will delight our guests. As well as managing our guest service attendants and guiding teamKey Responsibilities

  Supervising and guiding the experiences team

Participating in departmental meetings

Scheduling shifts for the experiences team

  Planning and coordinating a wide range of guest activities and experiences

  Ensuring all activities are delivered to the highest standards

  Maintaining a safe and enjoyable environment for guests and staff

  Managing activity-related equipment and ensuring it is well-maintained

  Working closely with the Experiences Coordinator and other relevant departments

  Handling any guest issues or complaints regarding experiences professionally

Communicating with subcontractors

Requirements

  Fluent written and spoken English

  Valid B drivers’ license

  First Aid certificate

  Strong decision-making, organizational and time management skills

Experience in a supervisory role, ideally in hospitality or tourism

  Ability to work in a team and lead by example

Patience and compassion when dealing with staff and guests

  Creative and proactive approach to planning and delivering activities

Beneficial Qualifications

  Fluency in other languages in addition to English

Knowledge of the local area

  Skills in outdoor activities such as skiing, snowshoeing, or photography

  Understanding of guest experience and customer service principles

Experience working as a guide

What we offer

Competitive salary

Opportunities for professional development and training

A positive and supportive working environment

Discounts across our properties and facilities

Pay, duration and benefits

Starts: October, Ends: March/April

Minimum 90 working hours per 3 weeks period

Hourly pay negotiated in an interview, according to knowledge and experience

Other benefits according to the collective labor agreement

If necessary, the resort provides accommodation in a shared room for 250,00/month

Contract Details

Starts: October, Ends: April (Deputyship for employee on leave)

  Minimum 90 working hours per 3 weeks period

  Hourly pay negotiated in an interview, according to knowledge and experience

  Other benefits according to the collective labour agreement

  If necessary, the resort provides accommodation in a shared room for €250,00/month

How to ApplyBefore applying, please ensure you have the right to work in Finland.Please note that due to the high volume of applications, we may not reply to applications that do not fulfill the stated requirements. Should your application meet the initial selection criteria, you will receive a reply in early August at the latest.If you have a passion for creating unforgettable experiences and want to help us continue to deliver exceptional guest services in Finnish Lapland, apply now and join the Northern Lights Village team!