Duty Manager (Duty-Officer). República Checa

Stellenangebotsbeschreibung:

The Duty Manager is responsible for:

- Establish and maintain relationships with premium customers

- Act as a customer care ambassador if designated by the Station Manager

- Monitor staff appearance and attitude to meet company standards

- Conduct daily flight briefings with personnel

- Collaborate with the Station Manager to establish handling processes for alternate airports

- Coordinate logistical support for audits by carriers and authorities

- Maintain local instructions and system databases

- Prepare duty plans and daily duty rosters if assigned by the Station Manager

- Report operational irregularities according to operator’s manuals

- Ensure adherence to respective operator’s manuals and local interface agreements

Ihr Profil:

The ideal Duty Manager should meet the following requirements:

- High school diploma/GED required

- College degree/vocational training desirable

- Depending on analysis of local labor market and education systems in respective country

- Bachelor's degree desirable

- Minimum 2-3 years of work experience

- thereof a minimum of 1 year of demonstrated work experience in ground operations is required

- Leadership experience desired

- Excellent written and spoken English and Czech language skills required

- Knowledge of German language desirable

- Knowledge of airport procedures and processes

- Airline industry experience

- PC and aviation specific supported software / tools including all MS Office programs knowledge required

- Project Management and strategic thinking skills required

- Strong conflict management skills

- Customer-oriented mindset

- Prior customer service experience

- Demonstrated commitment to providing excellent customer service

- Passionate about resolving conflicts

- Dedicated to ensuring a positive customer experience

- Must be willing to work shifts

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.