Danish speaking Customer Service Agent. Malta

The role

As a Kindred Group Customer Service Agent , you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.

Working daytime shifts (early mornings and late afternoons), any 5 days a week, you will be part of a close-knit team of 10-20 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.

We provide a three-week training programme including systems and product modules, plus ongoing support so that you can provide the best possible support.

This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Support your colleagues and contribute to a great team atmosphere

Deliver customer support across LiveChat (70%), email and telephone

Guide customers through the desktop and/or mobile devices to assist them in using our services and products

Help to resolve customer queries

Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities

Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience

Speak on behalf of customers by providing useful feedback on their experiences

Handle both written and verbal internal communications in English

How will success be measured in this role

Customer satisfaction scores

Contact quality, demonstrating empathy, reaching resolution, strong communication and friendliness

Number of contacts handled

Product knowledge

Team contribution and extra tasks

Regular performance reviews with your line manager

Acting in line with Kindred Group values

Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

Your experience

Fluency in Danish and English language is essential

Excellent, responsible and reliable team player

Experience of complex problem solving

Ability to multi-task in a fast-paced environment

Good understanding of basic internet and technical concepts

What we can offer you!

???????? €500 per year Well-being allowance

????️ 24 days holiday (+ public holidays)

???? Subsidised meals

???? Flexible Hybrid working (Office/home)

???? Maternity/Paternity Leave

???? 6 weeks fully remote working

???? Anniversary awards

????‍⚕️ Private Health Insurance

????‍???? Dedicated Career Development Plan

????????‍♀️ Free Yoga

???? Friendly Atmosphere in a fantastic office

✈️ Relocation Support

???? Pension Plan

Required language: Danish