Ofertas de trabajo de supervisor de centro de llamadas/supervisora de centro de llamadas en Rīga (Letonia)

Stellenangebotsbeschreibung:

Start: asap

DUTIES AND RESPONSIBILITIES:

- Conduct product, process,behavior, motivation & soft skills training

- Design training content, consult stakeholders to find a suitable schedule for the training and impart training on product, service, processes systems, soft skills and mock call certification

- Handle on floor training batches

- Coordinate refresher trainings

- Support operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI

- Conduct monthly client calibrations sessions

- Prepare and administer periodic performance reviews for agents

- Track learning progress of agents and react to training needs

- Provide Improvement suggestions around training delivery/content/deployment

REQUIREMENTS:

- Excellent verbal and written communication in C1 Swedish and B2 English

- BPO/call centre experience in the same/similar role

- Fintech experience would be a great asset

- College or vocational school graduate, or possess comparable work experience

- Excellent public speaking skills

- Willing to relocate to Riga or already residing there

- Ability to maintain a solution-oriented approach

- Effective time management skills

- Availability to work 8 hours shifts within time frame of 9 AM - 9 PM Monday - Sunday

- Understanding of effective training methodologies and tools

- Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines

- Excellent problem solving capabilities and lateral thinking skills

- Understanding of the business situations and capability to address issues

OFFER:

- Relocation support

- Paid startup training and professional development sessions

- A dynamic and diverse job in a pleasant and modern environment

- Opportunities for personal and professional development