Customer Support Trainer Riga (Swedish). Letonia

DUTIES AND RESPONSIBILITIES:

    Conduct product, process,behavior, motivation & soft skills training

    Design training content, consult stakeholders to find a suitable schedule for the training and impart training on product, service, processes systems, soft skills and mock call certification

    Handle on floor training batches

    Coordinate refresher trainings

    Support operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI

    Conduct monthly client calibrations sessions

    Prepare and administer periodic performance reviews for agents

    Track learning progress of agents and react to training needs

    Provide Improvement suggestions around training delivery/content/deployment

REQUIREMENTS:

    Excellent verbal and written communication in C1 Swedish and B2 English

    BPO/call centre experience in the same/similar role

    Fintech experience would be a great asset

    College or vocational school graduate, or possess comparable work experience

    Excellent public speaking skills

    Willing to relocate to Riga or already residing there

    Ability to maintain a solution-oriented approach

    Effective time management skills

    Availability to work 8 hours shifts within time frame of 9 AM - 9 PM Monday - Sunday

    Understanding of effective training methodologies and tools

    Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines

    Excellent problem solving capabilities and lateral thinking skills

    Understanding of the business situations and capability to address issues

OFFER:

    Relocation support

    Paid startup training and professional development sessions

    A dynamic and diverse job in a pleasant and modern environment

    Opportunities for personal and professional development