Customer Support (F/M). Luxemburgo

infeurope is looking for a Customer Service and Support staff member with good communication skills,

for an international Organisation in Luxembourg

Tasks and Responsibilities:

    First point of contact for the international customers  

    Providing general and subject-specific support to customers regarding patent applications and

procedures, various forms and fees, online tools and services

    Responsible for registration and processing of customer enquiries via phone, contact form and email

    User guidance on the organisation webpage to ensure applicants and companies understand the

patent procedures

    Customer data management and maintenance in various data management tools

Your Profile:

    Fluency in German and English (French would also be an advantage)

    Preferably previous experience in customer care or hospitality

    Passionate about customer care and ability to work in a dynamic customer service environment

    Ability to pick things up quickly and wants to learn new things

    Customer focused with experience of managing complex enquiries

    Excellent communication skills

    Organisational and problem solving skills

    Team player who enjoys working in a cross-functional, diverse and international team