Ofertas en Reino Unido (Staffordshire CC) de Asistentes de venta de tiendas y almacenes
Customer Support Coordinator
Clasificación del trabajo:Trabajadores de los servicios y vendedores de comercios y mercados : Vendedores : Comerciantes y vendedores de tiendas y almacenes : Asistentes de venta de tiendas y almacenes. Service and sales workers : Sales workers : Shop salespersons : Shop sales assistants.
Descripción de la oferta de trabajo:
Job purpose: To provide exceptional Customer Service to all internal and external customers Duties and responsibilities: Delivery of first class customer service to our customers and Clients Understand the principle of Treating Customers Fairly with full application of this To manage case/work load in accordance with service level agreements and both customer and client expectations on daily basis including pro-active diary management Ensure the correct procedures are adhered to when dealing and resolving all informal and formal complaints in accordance with our Company standards Understand the Data Protection procedures Understand and implement office standards Understand and implement company systems and procedures To demonstrate flexibility depending on customer demands Resolve customer queries proactively and reactively All aspects of telephony (inbound and out bound calls) Liaise with Associates as and when required Dealing with and actioning associated tasks in relation to claims including reports in line with Davies and Client agreed standards inc SLA’s Support the overall Command Centre as and when required To support the field adjusters and associates as required All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements Skills and Experience: Excellent customer service skills Great interpersonal skills including good rapport/relationship and negotiation skills, competent and confident in interactions with stakeholders and business partners Excellent organisational skills Desire to get things right first time Computer literacy together with and the ability to organise your own workload is essential Accuracy and an attention to detail are essential Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand To work actively as part of a team and contribute towards delivering team performance Ability to work in a fast paced and changing environment with the ability to embrace change positively Logical approach Flexibility around extended hours at busy periods Are you a Davies Person? All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviours in line with their job role.
Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.