Customer Support Agent- Swedish speaking. Malta

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Service Advisor Swedish-speaking for their Malta office.

Position: Customer Service Advisor Swedish-speaking

Location: Tal-Pietà, Malta,

Employment type: Full-time, on site (5 days in and 3 days off and on the 9th week 5 days in and 2 off)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations.

Identify and support players in any difficulties they might encounter.

Provide explanations to customers about products/site/policies/ promotions, etc.

Update customer account/details with necessary information when needed.

Understand, guide, and support players in Responsible Gambling

Collaborate with our Fraud and payments team in customer queries.

Understand AML and report any suspicious activity.

REQUIREMENTS:

Be a fluent or native Swedish speaker with a C1 level of English, both spoken and written.

Be flexible and willing to work on a shift basis.

Have experience working with customers, listening to their needs, and providing the best solutions.

Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players.

You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).

You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude.

Be an individual who is open to constructive feedback.

Be a team player that can also work independently.

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience - No problem, we will teach you everything!

BENEFITS:

Private health insurance

Free breakfast and lunch

Wellness allowance

Birthday leave

Company and Team building events.

Relocation package to Malta including flight and 2 weeks of accommodation.

And much more!

Shift Rota's

Based on a 9 Week Rotation

Day Shifts:

We have 5 days in and 3 days off and on the 9th week we have 5 days in and 2 off.

1 week of early shifts (starting at 7.00 - 8.00 or 9.00). 1 week of mid shifts (starting between 10.00 and 13.00) and 1 week of late shifts (starting at 15.00).10 hours per shift, including 1 hour break.

May also be requested sometimes to cover night shifts according to business needs.

Night Shifts:

Work hours per shift (which hours/how many): 11hrs (excl lunch break 1hr)

Shift rotations (days working/days off): 4 working shifts followed by 4 days off!