Europeos.es : Inicio > Empleo en Malta > agente de centro de atención al cliente > Customer Success Manager (igaming)
en Español in English auf Deutsch en Français ...
Customer Success Manager (iGaming). Malta
Empleo en Malta de agente de centro de atención al cliente
Clasificación del trabajo: Personal de apoyo administrativo › Empleados en trato directo con el público › Empleados de servicios de información al cliente › Empleados de centros de llamadas › agente de centro de atención al cliente.
Traducción de la profesión: Ħaddiema li jagħtu appoġġ klerikali › Skrivani li jaħdmu fis-servizzi tal-konsumatur › Ħaddiema li jagħtu informazzjoni lill-klijent › Skrivani li jaħdmu fiċ-ċentri ta’ kuntatt għall-għoti ta’ informazzjoni.
Descripción de la oferta de trabajo:
Jobbify är en jobbplattform för vassa kandidater.
För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:
About Brite
Brite Payments is a leading open banking-powered account to account (A2A) payment provider of instant payments and instant payouts. We provide a convenient transaction experience for consumers and reduce the risk in the payment process for merchants. Founded in Stockholm in 2019, Brite is committed to providing the best possible payment solution for everyone involved in a transaction.
The team behind Brite has worked with launching the first-generation of fintech companies before founding Brite. We know the market landscape, technologies, opportunities, and challenges. Now we channel all those experiences into developing modern solutions that will benefit both merchants and end-users.
Want to join us on our journey? The future is brite!
What you will do
As a Customer Success Manager at Brite, the majority of your time will be spent with a portfolio of our existing merchants to understand their current and changing business needs, identify new opportunities for cooperation, and strengthening relationships to expand and upsell the Brite portfolio. Your focus will be the igaming vertical, taking care of some of our strategic merchants explaining the benefits of using Brite’s payment solutions in different markets and user cases. You responsibilities will include:
Pitch the Brite product portfolio, negotiate agreements for new markets and/or brands, and manage contract renewals to ensure business relationship continuity
Update our CRM tool with the latest relevant customer information, contacts and opportunities to ensure internal stakeholders have customer visibility. Use our CRM as the central repository for all customer information & reporting
Regularly report & forecast on opportunities
Proactively identify, plan and execute customer growth enablers
Actively contribute to building a forward-looking growth plan for each merchant within your account portfolio
Develop merchant business- and marketing plans to drive mutual growth and optimize consumer experience
Deliver exceptional service to your merchants, representing the challenger spirit of Brite through a high integrity, high availability approach towards all partners and customers alike
Work closely with our Product and Operations team to maximize merchant and consumer satisfaction.
Are you a Brite mind?
We are seeking a brite mind that thrives in dynamic business development and enjoys building lasting customer relationships, using your entrepreneurial spirit to impact the payment landscape. You're adept at navigating partner needs and bringing clarity to complex situations. With strong communication skills, you convey critical feedback and drive our agile response strategy. Thriving in a fast-paced international environment, you excel in guiding complex discussions across all organizational levels. The idea candidate will have:
Minimum of 2 years Account Management/Customer Success Management experience in gaming
Commercial experience in managing contract renewals and pricing negotiations
Experience working with CRM tool
Proficiency in English
Preferred skills:
Experience in working in e-commerce or payments.
What we offer
An optimistic, caring, and inclusive culture where we want you to be yourself
A dynamic, fast-paced, and innovative environment where you will have the possibility to make an impact from your first day onwards
A flat organization, friendly colleagues, and fast decision-making
An environment where we start small and learn fast to do big things
A team that cares about sharing, collaborative work, and prestigelessness
... and you will be part of a growing team of fun and skilled people ✨
Do you want to learn more about our recruitment process? Here you can read about the hiring flow and find answers to the most frequently asked questions.
***
Please apply with your CV or your LinkedIn profile. We use screening questions to streamline this recruitment process, so a personal letter is not needed.
País del trabajo: Malta.
Número de puestos: 1.
Empleador: Meet a Group international AB.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 25 de Junio de 2024, y con identificador de la vacante:28917770.
Ofertas de trabajo similares:
- Turkish Language Customer Account Advisor (Hybrid). Malta, 27 Jun. 2024.
- Dansktalende kundeservicemedarbejder i Malta (inkl. fly og logi). Malta, 25 Jun. 2024.
- Online spilvært søges på Malta. Malta, 25 Jun. 2024.