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Customer Service Supervisor. Países Bajos

Oferta en Países Bajos de Directores de ventas y comercialización

Clasificación del trabajo: Directores y gerentes : Directores administradores y comerciales : Directores de ventas, comercialización y desarrollo : Directores de ventas y comercialización.

Leidinggevende functies : Leidinggevende functies op administratief en commercieel gebied : Leidinggevende functies op het gebied van verkoop, marketing en ontwikkeling : Leidinggevende functies op het gebied van verkoop en marketing

Descripción de la oferta de trabajo:

Careers that Change Lives To support our Customer Care Service within the Spinal department in Heerlen we are currently looking for a fulltime Customer Service Supervisor to work cross business with strong focus on coaching, process improvement and performance management.

A Day in the Life We offer you a position where where you ensure day-to-day performance through excellent supervision of the Customer Service Representatives.

Make sure the team is at the highest performing standards by taking the responsibility and leading them for coaching, training, communication, objective setting and performance management.

You are also responsible for team development.

As a Customer Service Supervisor you are responsible for team performance for various therapies/countries and for the service provided to customers.

You monitor daily reports & KPI, analyze trends, identify root causes and deploy corrective actions if needed.

Furthermore identifying process improvement opportunities and leading the team to implement improvements together with the Center of Excellence , Back Office management and Shared Service Center experts are a part of this role as well.

We expect you to be able to see and communicate the big picture in an inspiring way.

You implement process and asset management improvements as well as influence cost saving strategies that result in significant savings for Medtronic and better service for Medtronic customers.

Furthermore you will need to have a strong focus on quality assurance.

We expect you to be able to provide customer satisfaction and performance metrics by executing on the existing plan as well as designing and implementing processes to improve efficiencies while ensuring all compliance are being strictly adhered.

Other responsibilities include plan workforce and manage priorities, serving as a backup when needed, manage the relationship with team leads of Customer Service Back Office and develop relationships with local stakeholders as wel internal as external (internal : sales force, Shared Service Center team/ external : customers, partners, carriers or e- business).

You play a key role in ensuring optimal asset management and negotiate with Business Unit.

You also serve as a key resource with knowledge of all regulations, department standards , tools and operation procedures.

You are preferred point of contact and first line of escalation for internal and external customers.

We're looking for a problem-solver who uses common sense to reach a satisfactory conclusion.

País del trabajo: Países Bajos.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Nivel educativo: Educación terciaria de ciclo corto.

Experiencia: 2 años.

Tipo de contrato: Jornada completa.


Idiomas: inglés; español, castellano; italiano.

Instrucciones para solicitar:

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Forma de contacto:

  • Ciudad: HEERLEN; Código postal: NL-6422PJ; Calle: EARL BAKKENSTRAAT, Número: 10
  • Sitio web:

Identificador de la vacante:57684819.

Ver las 638 ofertas de trabajo de Directores y gerentes : Directores administradores y comerciales : Directores de ventas, comercialización y desarrollo : Directores de ventas y comercialización ofertadas.

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