Trabajos de agente de centro de atención al cliente en Portugal

Are you interested in working in one of the biggest consumption branches worldwide?

As part of a global community, you will work with a wide range of nationalities and backgrounds.

You will work for a company that cares about its employees, full of opportunities to learn and grow professionally and personally.

Your responsibilities and impact as a Customer Service Agent will be:

In this role, you will be in charge of providing support and advice to the customer in regard to the brand’s tobacco products.

Your tasks are:

Answering incoming queries from customers via phone, email, and chat

Identifying issues and providing solutions

Ensuring a high level of customer satisfaction

Recording data in the CRM system

Providing ad-hoc support

Being a team player and participating in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.

A native level of German and at least a B1 level of English

Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative, and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

Having a valid Portuguese work permit (required).

What’s in it for you?

Type of contract: yearly or 6?-?month contract, renewable

Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)

Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month

Excluding accommodation: 1.300 – 1.400€ gross/month

For international candidates:

Reimbursement of your initial flight expenses

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help with paperwork, opening bank account, etc. upon your arrival

Private health insurance included from the first day of contract signature

Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

Real career opportunities in different career paths

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Required language: German