Customer Service Representative (m/f). Luxemburgo

ASSIGNMENT

Provides services to retail clients based in Germany, Austria and Switzerland, from

account set up, order processing, monitoring through to resolution of issues.

Processes all customer requests and orders immediately and seamlessly.

Coordinates ongoing promotional and advertising activities for our customers.

Provides friendly and proactive responses to all customer questions and requests.

Confirms and sends information regarding pricing, promotions, discounts, product

availability and possible delivery dates.

Updates regularly the customer database.

Handles customer complaints in cooperation with the various departments

involved.

Analyses product availability and delivery availability in cooperation with the

planning and logistics departments.

Prepares a monthly report on the level of customer service.

Indoor products.

As soon as possible or AUGUST 2024.

PROFIL

Excellent communication skills both written and verbal.

Organizational skills with the ability to prioritize tasks.

Rigorous, methodical, ability to do the routine parts of the job adequately.

Ability to work as part of a team or independently.

Ability to build and maintain strong internal relationships and interaction at all

levels.

Ability to set priorities and solve problems.

Ability to advise and support customers in all their enquiries (phone calls and

emails).

Ability to work in an industrial, multicultural environment.

Demonstrates and actively promotes company values.

Fully completed secondary education.

Proven track record in a Customer Service position (customer service, sales

support and/or order management).

Strong knowledge of MS Office, working experience with SAP is considered as an

asset.

A good command of German and in English (working language), written, reading

and speaking.