Customer Service Representative (Dutch language). Portugal

Location: Lisbon, Portugal (on-site)

Fixed-term contract for 6 months

Salary: €1100 base salary + €135 complexity bonus + 120 performance bonus = €1355 gross/month

Our client leading global customer experience solutions and technology provider is looking for Customer Support in fluent Dutch. Our client is offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more!

They are providing full training for the role, relocation support and great benefits.

Work Schedule: Monday to Friday – 08:00 AM to 08:00 PM (Rotational)

Saturday and Sunday – 08:00 AM to 05:00 PM

Days Off: 2 Days Rotation

As a Dutch-speaking Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities:

·       Respond to customer requests in Dutch via phone, email, chat, social media, and messaging channels

·       Provide pre-sales, general inquiries, and technical support

·       Maintain a consistent brand voice in both private and public interactions

·       Escalate issues to higher support tiers as needed

·       Collaborate with technicians to resolve help tickets

·       Manage an individual ticket queue and follow management directions

·       Work flexible hours, including evenings, weekends, and holidays

·       Review and provide feedback on help content

·       Perform other assigned tasks

Requirements:

·       Fluent, verbal and written in Dutch and English

·       Excellent communication skills

·       Customer orientation and ability to adapt/respond to different types of characters

Required language: Dutch