Customer Service Rep needed for the Travel Industry in amazing Barcelona

Living and working in a city you'll never tire of? Where the sun shines 300 days a year? Come work as a Customer Service Agent in the Travel Industry. You will be the one person who makes every traveler's journey smoother and more enjoyable, turning their vacation dreams into unforgettable experiences with every interaction. Keep on reading!

About the role

Become a Customer Support Representative for a renowned travel company, all while enjoying the vibrant culture of Barcelona!

As a part of the Customer Support team, you’ll delve into the dynamic world of travel, assisting customers in navigating their bookings and ensuring unforgettable experiences.

Your role involves:

Acting as a link between travellers and accommodation partners worldwide, fostering seamless communication and satisfaction.

Assisting travellers with bookings, modifications, and cancellations on the platform, ensuring a smooth and hassle-free experience.

Providing exemplary customer service by swiftly addressing questions and resolving issues with finesse and professionalism.

Managing email and phone correspondence efficiently, upholding the highest standards of communication at all times.

Help create amazing travel memories, all while experiencing the lively vibe of Barcelona!

What makes this job unique?

You’ll be working for an international company with almost 125,000 passionate employees across 58 countries who thrive on making a difference for the world’s most exciting brands. They believe moving abroad is one of the bravest decisions you’ll ever make, so they are there for you. Simply let them know which challenges you face in relocating to Spain, and they will find the best way to support you in getting there. Whether it is related to accommodation, transportation, storage, or any other aspect, your personal recruiter can talk you through the available options.

The same applies to documents. They offer support to help you obtain the initial documents necessary to work. Settling in is easy and fast – all you need to do is go to the ID card (NIE) office, social security office, and a bank. They can even make the appointments for you through an expedited service, so you can get all the necessary working documents on the same day.

What do you get?

An annual gross salary of €22,244 for 39 hours a week (Monday to Sunday, with different shifts available).

2-4 weeks of paid training.

You will initially receive a temporary contract that may evolve into a permanent one based on long-term business needs.

You will have 27 days of paid vacation each year.

There are also career development programs and specialised courses available.

A Feel Good program, which includes activities like Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating, and much more!

Great work environment and an unforgettable life experience!

What's required?

You have native Norwegian language skills (written and spoken).

Excellent English language skills (written and spoken).

You are available for a minimum of 12 months.

You’re at least 18 years old.

Very good communication, and listening skills.

You are available to work in rotating shifts from 09:00 to 20:00 (Monday to Sunday).

Required language: Norwegian