CUSTOMER SERVICE – German (Full-time, COPENHAGEN - DK)

Do you want to join one of Denmark’s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management?

ABOUT ANDLIGHT

AndLight is Scandinavia’s leading online retailer of premium designer lighting with ambitions to be Europe’s largest by 2025 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity.

For our office in Copenhagen we are looking for a skilled and dedicated German-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers.

ABOUT YOUR ROLE

As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business’ customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects.

PRIMARY RESPONSIBILITIES

• Communication with customers through email, telephone, chat and social media in German & English
• Communication and translation support to our E-commerce Marketing Team in German & English
• Quality control and development of AndLight.de, AndLight.at, AndLight.ch and AndLight.com
• Support with ad-hoc tasks related to brand building and business development in German & English

OUR EXPECTATIONS. YOU HAVE/ARE:

• Experience with customer service
• Knowledge of communication best practices via email, chat, and social media
• Proactive, structured, and cheerful with a good understanding and interest in great customer experiences
• Graduated from a bachelor’s degree relevant to Communication, Marketing, or Business Management
• Great communication skills in German and English, both speech and writing

WHAT WE OFFER

• Full-time (37 hours/week) with plenty of responsibility, challenges, and a steep learning curve
• An opportunity to grow your career in Customer Experience Management
• A young international, diverse team of like-minded, ambitious, and happy colleagues
• Structured professional- and personal development and possibility to progress in our organization
• Flexibility and work-life balance

ARE YOU THE RIGHT CANDIDATE?

Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on madsandlight.dk. Interviews will be held on an ongoing basis and will conclude when the right candidate is found.