Oferta de trabajo de teleoperador/teleoperadora en Norte (Portugal)

Stellenangebotsbeschreibung:

Start: 19th July or later

Banking Project: German on-site

Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.

Job Description:

You will be a single point of contact for the bank's clients for different types of inquiries

You are able to manage all different types of inquiries generated via inbound activities such as chat and email.

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience

Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services

Sales-oriented presentation of the product range

Support of central marketing campaigns

Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment

Making appointments

Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking

Implementation of card blocking

Mediation processes by forwarding it to the branches, responsible hotlines, to the security center, quality management, to units in the Wealth Management segment, other group units or to the affiliates

Navigation aid for the online banking portal

As part of the off-peak telephone line for the hotline of customer satisfaction, receive verbal feedback, if necessary record concerns and forward the corresponding telephone note to the e-mail box of the company’s quality management

Profile:

German C2

English B2

Benefits:

Working Hours:

Fixed schedule between 8am and 5pm (Mon – Fri), in the future possibility of rotative schedules between 7am and 10pm

2 days off per week (Saturday & Sunday)

Training: 2 weeks of training + 1 week of nesting (100% on site)

Salary details:

Project LOB Base Salary  950.00 €  + Language adder  German  450.00 € + Skill adder  200.00 € Performance bonus * (up to) + Meal allowance  167.86 € .-

Relocation package: 700 EUR / flight and 1 month accommodation in a hotel

Fixed-term contracts of 6 months:  renewable