Customer Service Engineer. Zuid-Limburg. Países Bajos

The Customer Service department takes care of incoming quotation requests, orders, return requests and handles complaints

Tasks & Responsibilities

▪ Acts as the first line contact in respect to parts queries and requests for information from Dealers and Customers

▪ Responsible for managing dealer exceptions to a successful conclusion

▪ Generate improvement ideas and help implement them.

▪ Closely liaises with all other Parts Departments - particularly Materials, Warehouse (PDC) and Parts Sales/Marketing, Forwarders to promptly action and resolve Dealer and Customer requests

▪ Processes new parts orders and expedite backorders

▪ Processes returns and related credit notes

▪ Arranges special deliveries to Dealers in respect to urgent requests

▪ Resolves shipment and invoice queries

▪ Respond to Dealer questions in a timely manner via CRM

▪ Bachelor Degree or substantial vocational experience in a customer oriented work environment

▪ An excellent telephone manner and written communication skills are essential

▪ Excellent interpersonal skills are essential

▪ Applicants must be computer literate and possess the ability to swiftly familiarize themselves with our logistics system and CRM

▪ Ability to work within an international team and to be able to multitask

▪ Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.

▪ A must: English, German

▪ Advantage Italian/ Dutch / Spanish

▪ Knowledge of trucks and truck parts is desirable

▪ Six Sigma experience is desirable

▪ PowerBI knowledge is an advantage