Customer Experience Specialist (m,f) German (Callcenteragent/in)

Stellenangebotsbeschreibung:

Start: asap

DUTIES AND RESPONSIBILITIES:

- Communicate with customers through various channels such as phone, email, chat and social media

- Showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation

- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face

- Identify and address customer needs to escalate internally to improve and/or develop processes

- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity

- Maintain customer satisfaction and retention through impactful customer experience.

REQUIREMENTS:

- Native in German, both oral and written. Fluent in English (at least B2 level)

- Previous working experience in hospitality or other customer facing roles is a plus

- Affinity for fashion, sharp view for aesthetics, knowledge of trends in fashion

- Excellent communication skills with the ability to listen and show empathy

- You thrive for teamwork and fun and are part of the community

- Flexible and able to work in a fast paced working environment

- Autonomous, able to work independently as well as part of a team

- Tech savvy and familiar with Google Suite, MS office and CRM tooling

- Customer-focused, always have the customer’s best interest in mind.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Guidance and tools to reach your full potential

- Breakfast and lunch offered onsite.

- Health insurance, free lunch, Spanish lessons, bootcamp twice a week and drinks every Friday. No experience in CX required, but experience within hospitality etc. is preferred, as well as an affinity for fashion or sustainability. online sustainable fashion platform. Hours: 08:00 - 17:00, or 09:00 - 18:00, or 11:00 - 20:00 Monday till Sunday

- Relocation and administrational support when moving to Spain (flight ticket + 1 week of housing) -

- Free lunch and breakfast served onsite - Contract: full-time (8-39hrs) permanent contract