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Trabajo de Oficinistas generales en Bélgica (RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST)

Customer Care Representation Retention Webcare (m/w) / Customer Care Representation Retention Webcare (m/w)



Clasificación del trabajo: Personal de apoyo administrativo : Oficinistas : Oficinistas generales : Oficinistas generales.
Administratief personeel : Administratieve medewerkers : Administratieve medewerkers, algemeen : Administratieve medewerkers, algemeen.

Descripción de la oferta de trabajo:
The XPE GROUP company located at NOORDKUSTLAAN 16B, 1702 Groot-Bijgaarden looks for Customer Care Representation Retention Webcare (m/w)Mission:  
  • Replies to questions & complaints from customers through our Social Media with the aim of keeping the customer satisfied & ensuring its loyalty towards Orange.
  • As Webcare agent you are acting as ambassador by protecting Orange’s image & branding on the Webpages.
  Key responsibility areas
  • Interact with our social community (mainly Facebook & Twitter)
  • BE (By) a Orange Ambassador on our social Media by helping the customer and promoting Orange
  • Manage our customer complaints and transpose it in a Positive result
  • Manage our customer questions through our social media (mainly)
  • Manage our customer questions by call or written
  • Guide our customer with advices in their decision process. Always put the customer first by providing a personal service and by maintaining constructive contacts
  • Detect churn risk and take the necessary actions to avoid it
  • Determine the best offer linked with the customer needs and convince the customer
  • Interact with the Conversation Managers in case of issues, campaigns, …
  • Promote Orange products, actions & contests, be part of it
Education and experience
  • Written Skills, excellent grammar & spelling in your mother language and good in the second language
  • Social Media communication skills
  • Products and Services, Tariff plans
  • Knowledge of social media use (Specially Twitter & Facebook)
  • MS Office
  • Office tools (excel, access, word)
  Interested ? XPE Customer Care offers you an attractive salary package Please send a motivation e-mail and your resume to Mister Van den Houte at the following e-mail address : maarten.vandenhouteReemplazar por una arrobaxpe-group.comAttention ! It's not necessary to contact Actiris for this job offer. The ad was written by the employer. Actiris is not responsible for its content or a possible violation of the legislation in order. If you have any remarks concerning this job offer, please inform Actiris - MCS Employers, 5th floor, Avenue de l'Astronomie 14, 1210 Brussels.

Servicio de empleo de origen: Actiris, Servicios Públicos de Empleo, Bélgica.

País del trabajo: Bélgica.

Región: RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST.

Ver 1112 ofertas de trabajo en "RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST" (Bélgica).

Fecha de inicio: 03/08/2017.

Nº de vacantes: 1.

Cómo solicitar el puesto:
Envoi de C.V. via "E-Mail" / C.V. opsturen via "E-Mail"

Empresa: XPE GROUP.

Contacto: Mijnheer Maarten Van den Houte

Email: maarten.vandenhouteReemplazar por una arrobaxpe-group.com





Ver las 687 ofertas de trabajo de Personal de apoyo administrativo : Oficinistas : Oficinistas generales : Oficinistas generales ofertadas.

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