Client Service Account Manager - Associate. Luxemburgo

Job Description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager (Associate) within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

    Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions

    Becomes the Clients' trusted adviser

    Assists in developing and executing strategic Client plans

    Promotes use of self-service tools to reduce number of Client enquiries

    Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities

    Promotes sharing of experience and best practice across the Service team

    Participates in and support TS initiatives

    Identifies opportunities for product development and enhancement

    Develops internal partnerships (e.g. Sales, Operations, Product, WSS)

    Identifies and escalate potential risk associated with Client activities

    Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

    Excellent verbal and written communication skills

    Ability to work effectively under pressure whilst maintaining a professional manner

    Dual-ability to work effectively as both a team player and alone

    Demonstration of cultural sensitivity and awareness

    Proven negotiation skills

    Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines

    Ability to develop and mobilise internal networks and resources

    Ability to effectively use and manage multiple systems

    Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

    French/Spanish are useful for this role

    Knowledge and understanding of Treasury Services products, processes and risk policies nice to have