Client Data Analyst - CPM Ireland. Irlanda

The focus of this role is to provide best in class operational support and insights to the Client Service Manager and Field Sales Managers to ensure excellence in all client delivery functions. This role will be based in our Tallaght Head Office from 9am - 5pm.

The Primary Responsibilities for This Role Are:

Operational

Preparation and distribution of reports as per agreed Service Level Agreements (SLAs) utilizing Microsoft Excel, Powerpoint and Power BI

Production of meaningful and concise Insights / Intelligence reports from data collected.

Analysis and modelling of all 1st party data captured by the team and derive insight lead actions from this data.

Manage the Return-on-investment data set and update on a monthly basis

Drive the dynamic call file updates as defined by 1st party and EPOS data and the constructed ROI model.

Creation and delivery of client presentations in support of the Account Manager

Issue resolution and assistance with field and client queries daily

Manage and update the CPM CRM solution Retail Motus

Manage all team IT queries associated to Retail Motus and troubleshoot

Manage all team Office 365 accounts and troubleshoot and queries before escalation to Group IT

Proactively review current process with a view to improve and streamline where possible

Build relationships within the client team and across the industry, using excellent communication skills to positively influence stakeholders

Managing and updating internal Haleon Process to include all aspects required with Sales and Post contract support.

Administrative:

Organisation and coordination of any client or field team meetings/conferences required throughout the year.  Including diary management for sales team

Support sales reps by distributing leads and information.

Customer correspondence.  

Liaising with customers when required i.e. Contract

information, outstanding essential info…

Transfer orders – creation of transfer orders on a

fortnightly basis

Record meeting minutes

Organising external events, including booking

speaking slots. Preparation of booklets and merchandise for these events

Required Experience & Competencies: Qualifications

Tertiary level Business or Data Management qualification

Relevant experience in an operations and / or similar administrative role

Advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint, and Outlook)

Essential

Previous experience in Data, IT, operations, reporting, administrative role

Ability to perform in a team environment

Strong written, verbal and interpersonal communication skills

Benefits:

Competitive Basic Salary - €34,000

Companywide recognition awards + regular Company events and activities

Discounted Health Insurance

Access to company pension provider

IVF Support Policy

Enhanced Maternity & Paternity Pay

Reward & Recognition through our People Awards Scheme