Cleaning Manager - Cashel, Co. Tipperary. Irlanda
Contrato de Directores de políticas y planificación en Irlanda
Clasificación del trabajo: Directores y gerentes : Directores administradores y comerciales : Directores de administración y servicios : Directores de políticas y planificación.
Managers : Administrative and commercial managers : Business services and administration managers : Policy and planning managers
Descripción de la oferta de trabajo:
Executive Summary Our Site Cleaning Manager will be responsible for the overall cleaning service delivery, supplier monitoring, and customer experience and client liaison on our client site in Cashel, Co.
The objective of this position is to ensure a first-class service delivery to our customer.
These services include GMP and non GMP cleaning.
The position requires the successful applicant to liaise with the client FM lead, vendors and the ISS team to ensure the service provided is within the scope of works for the contract.
The position will require the successful candidate to manage all external providers and the approval of same enabling the delivery of best in class service.
Key Responsibilities: • Ensure Customer service is at the heart of the way the services are delivered • Manage and be point of contact for all sub-contractors working on contracted services or call out • Work closely with client FM to manage any special requirements • Maintain and promote good customer relations ensuring relationships are built up and maintained • Develop and manage formal communication channels between ISS and client management. • Respond efficiently and effectively to any customer complaints • Ensure compliance with client H&S and Safety requirements by ISS employees and sub-contractors • Collate and report on KPIs • Ensure team performance standards are maintained including suitable rosters, performance appraisals, succession planning and full training matrix are kept up to date • Identify areas of improvement in delivery of the services and processes and implement change as required • Meet regularly with site teams to ensure a combined approach in delivering the services to our client • Ensure that services are delivered within budget and that future needs are assessed and planned for • Equipment and material stocks to be maintained within budget • Stock management and forecasting of GMP Clean Room Garments and Supplies • Monitor and develop methodology for cleaning to develop continuous improvement in standards and productivity • Carry out audits to ensure set standards are being met and maintained • Develop existing & potential new business & additional services • Ensure compliance with all regulations and legislation • Support the implementation, operation and continuous improvement of our HSEQ Management Systems at site level • Manage non-conformances and complaints and record centrally • Cascade relevant HSEQ information to your direct reports and front-line employees • Support the business by delivering services that meet the needs and expectations of our customers in accordance with ISO Standards and Company values Experience • Minimum of 3 years’ experience (ideally) within the FM Management arena. • Strong customer and client focus – must have experience in customer facing Facilities Management environment. • Evidence of managing performance and identifying improvements through the use of management data.
País del trabajo: Irlanda.
Número de puestos: 1.
Tipo de puesto: Contratación directa.
Nivel educativo: Educación primaria.
Tipo de contrato: Jornada completa.
Empleador: ISS Facility Services - Dublin 24.
Instrucciones para solicitar:
Apply through www.jobsireland.ie
Identificador de la vacante:2086352.
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