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Chat or Voice Customer Support Agent (m,f) German or Dutch or Swedish (Callcenteragent/in)
Trabajar de teleoperador/teleoperadora en Letonia (Rīga)
Clasificación del trabajo: Trabajadores de los servicios y vendedores de comercios y mercados › Vendedores › Otros vendedores › Vendedores por teléfono › teleoperador/teleoperadora.
Traducción de la profesión: Pakalpojumu un tirdzniecības darbinieki › Tirdzniecības darbinieki › Citi tirdzniecības darbinieki › Pārdevēji pa telefonu.
Descripción de la oferta de trabajo:
Stellenangebotsbeschreibung:
Start: 29th Jul.
DUTIES AND RESPONSIBILITIES:
- Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours, be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings
REQUIREMENTS:
- Proficient German or Dutch or Swedish (C1) and fluent in English (B1+) language, both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in team
- Service-oriented profile and with a focus on problem solving
- Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
- No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process
OFFER:
- Paid startup training and professional development sessions
- Shifts within the line operating hours 9 - 19 from Monday to Friday, and 9 - 18 on Saturdays and Sundays
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
País del trabajo: Letonia.
Región: Rīga.
Ver 29 ofertas de trabajo en "Rīga" (Letonia).
Número de puestos: 1.
Empleador: Personalbüro U. Herrmann (http://www.personalbuero-u-herrmann.de).
Instrucciones para solicitar:
Forma de contacto:
- Dirección: Personalbüro U. Herrmann, Rosenweg 6, 26506 Norden, Ostfriesland, Deutschland, Niedersachsen
- Teléfono: +49 15 238283250
- Correo electrónico: personalbuero.u.herrmanngmx.de
Oferta de trabajo obtenida del portal Eures, con fecha 08 de Julio de 2024, y con identificador de la vacante:10001-1000280984-S.
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