Call Center Agent fluent GERMAN. Portugal

German fluent Customer Support

Location: Lisbon, Portugal

Our client leading global provider of customer experience solutions and technology is looking for Customer Support with fluent German language. Are you looking for an employer who embrace all different cultures, individualities, and personalities? Our client recognize that all our differences make us stronger together. They are offering clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and more! As a result of incredible growth, they’re looking for German fluent speakers to join our lively, fun-loving team in Lisbon to support them in providing exceptional experiences for some of the world’s biggest and most well-known brands.

If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users- click APPLY button now! We are providing full training for the role, relocation support and great benefits.

What we can offer:

·       Meal 6e p/day

·       Full time

·       Private Health insurance

·       Relocation package

·       A bright, modern, and exciting place to work

·       Several training and career development opportunities

·       Team events

·       25 paid vacation days

·       Wellness break

·       Free fruit, coffee and beverages and vending machines

·       Competitive salary with package, paid 14 months per year (1550 euro gross p/month)

·       Full paid training

·       Working hours Mon-Sun 8am-5pm

Profile:

Fluent German and good English

Active listening

Good needs assessment

Enjoy customer service

Willingness to solve even difficult cases in the first contact

Resistance to stress

Responsibilities:

Service-oriented inbound

Answering customer questions and executing orders in the first contact around the entire Service Retail

Assist with phone banking ID and T-PIN & Postbank app setup.

Card blocking/unblocking/exchange

Recording of phishing cases

Acceptance of payment transaction orders

Product information

Recording of complaints

Required language: German