Business Analyst (m/f). Luxemburgo

Business Analyst

Main duties:

    Working with project team, key users and company leadership to understand users' needs and concerns translating fuzzy business problem statements into clear functional requirements;

    Ensure non-functional requirements gathering in cooperation with IT;

    Gain an understanding of operations and stakeholders processes by analysing and mapping them from "As is" to "To be" in order to provide exhaustive context for the defined requirements;

    Contribute to the identification of project and operational risks linked to the change initiative;

    Evaluate and help stakeholders to evaluate possible providers solution against collected functional and non-functional requirements;

    Discuss and challenge solution design options with internal and external stakeholder;

    Make sure that business process layer, application layer and interface between systems are aligned with expected functionalities;

    If required, create specification documents for internal or external development and ensure approval by relevant stakeholders before development / configuration starts (Key Users, Solution Architect, Vendors..);

    Build and maintain a repository of reusable requirements documentation to support future initiatives, following  company and best industry standards;

    Actively contribute to implement the changes by defining and executing functional and non-functional test scenarios and ensure solution is ready for UAT and be responsible for the execution of the associated defect management process;

    Provide training support by creating an appropriate training material on new process and applications and coach trainers for final users training sessions;

    Support key users during the execution of the UAT;

    Support deployment activities for final solution to get ready for Go Live and ensure close communication/cooperation with Project Team in the next steps;

    Be actively involved in the change request management process and provide continuous support in analysis of impact and value;

    Provide ad-hoc support to the Programme Manager, Project Manager or Change Manager on specific inquiries;

    Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format;

    Recognize and adopt best practices in analysis: data integrity, test design, analysis, validation, and documentation;

    Communicate complex analytical insights and business implications effectively;

    Be responsible to execute management deliverables validation process for the produced documentation;

    Be responsible or co-responsible for the content and the delay of the relevant deliverables of the project;

    Support preparation activities for final solution to get ready for Go Live and ensure close communication and cooperation between Project Team and Operations during and post deployment.

Required profile:

Minimum required criteria:

    Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, Engineering, Economics or similar;

    At least 5 years of relevant professional experience in business intelligence, business analytics, requirements engineering, data engineering, data science or related field;

    Experience gathering requirements, designing operational and system solutions to meet user needs;

    Knowledge of business analysis methodologies and techniques (BABOK, Design Thinking…);

    Record of delivering large-scale projects delivering system solutions with business impact;

    Excellent attention to detail, passion for processes, systems, continuous improvement and formalisation;

    Be able to deliver the requested tasks with little guidance and be willing to run the extra mile in autonomy;

    Be able to meet deadlines and to raise in advance any delivery risk;

    Feel at ease when working under stress with tight deadlines;

    The ideal candidate will have superior communication skills and ability to adjust communication to different groups of stakeholders, collaborating with blue collar workers, IT engineers, program manager and senior leadership;

    Fluency in Microsoft Excel, Microsoft World, Microsoft Visio and task management tools (JIRA, Monday, etc…);

    Fluency in English (French is a considered as an asset).

Desired or to be acquired criteria:

    Master's degree in Computer Science, Mathematics, Statistics, Finance, Engineering, Economics or similar;

    Experienced working in a production environment;

    Show excellent communication skills as well in French and/or German.

The ideal candidate:

    Knowledge or sound knowledge of air cargo handling processes;

    Experience in implementing a “Commercial Off The Shelf” product.