Contrato de coordinador de respuestas a situaciones de emergencia/coordinadora de respuestas a situaciones de emergencia en Noord-Holland (Países Bajos)

Stellenangebotsbeschreibung:

Start: 27th May 2024

Location: Amsterdam, The Netherlands, work from home 10% of the time

DUTIES AND RESPONSIBILITIES:

- Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress

- Asses situation and share information with precision

- Display great attention to detail while handling several communication tools simultaneously

REQUIREMENTS:

- C1 in German or Dutch/Flemish, both oral and written, Fluent in English (at least B2+ level) - Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential - Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred - Emergency dispatcher, Healthcare (Nurse, Doctors...), Military, Firefighter, Police, Flight Dispatcher or Security experience - Active tangible experience for more than 6 months regarding emergency situations with customers, especially by phone - Demonstrated capacity to liaise with customers punctually is essential - Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role - Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage - Full working proficiency with MS Office is necessary - Sound knowledge of laws, protocols and compliance within an emergency services environment is preferable - Agility with rotating scheduling which can include days, nights, and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week - Holder of a recent in a CPR certification can be an advantage - Any prior experience in emergency, fire or police dispatch will be considered as beneficial for this role - An ability to work from home about 10% of the time is required.

- BENEFITS: - Excellent remuneration package based on experience, skills and performance

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Full relocation support

- Guidance and tools to reach your full potential

- Shifts changing bi-weekly: 7:00 AM - 3:30 PM, 9:00 AM - 5:30 PM. 3:00 PM - 11:30 PM, 11:00 PM - 7:30 AM - information about the shifts provided a month earlier, excluding occasional last minute changes

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