IT Application Support Specialist (m/f). Luxemburgo

For our department Application Management within General Services, we are looking for a (an):

IT Application Support Specialist

Main duties:

Job description:

The IT Application Support Specialist plays a crucial role in maintaining and enhancing the effectiveness of our application landscape. This individual serves as a key escalation point for the Service Desk and internal customers, addressing complex application-related support issues. The role involves continuous collaboration with IT stakeholders and vendors to manage application lifecycles, improve support processes, and contribute to IT service management (ITSM) knowledge.

Key responsibilities:

• Serve as an advanced support contact for the Service Desk and internal customers, addressing application-related inquiries and issues.

• Enhance the ITSM knowledge base with detailed application support processes and user-centric articles.

• Oversee the lifecycle management of a designated application portfolio, including road-mapping, licensing, integration, user training, support, and upgrades.

• Proactively inform and advise business stakeholders on new application functionalities, utilizing established communication channels.

• Collaborate with various IT teams and external vendors to define and establish necessary environments for testing and deploying new releases.

• Engage in continuous improvement initiatives, developing and maintaining relevant guidelines and best practices.

• Participate in IT related projects, contributing expertise and insights.

• Provide occasional administrative support within the activity scope, ensuring operational efficiency.

• Uphold responsibility for ITIL process adherence and implementation within the domain.

Required profile:

Qualifications:

• Possession of a Bachelor's degree in Information Technology or an equivalent blend of education and experience in a similar role.

• Demonstrated ability to prioritize tasks effectively.

• Methodical approach to analysis and documentation with a keen attention to detail.

• Proven reliability and precision in work output.

• Exemplary customer service orientation and ability to act as a role model in this capacity.

• Proficiency in standard office software applications.

• Excellent communication skills in English, both verbal and written.

• Strong training delivery capabilities, tailored to diverse audiences.

• Effective presentation skills.

Desired skills:

• Ability to work collaboratively and independently within a team-oriented environment.

• Eagerness to learn and apply new technologies.

• Advanced communication skills, capable of engaging with all organizational levels and external parties.

• Familiarity with departmental tools and applications.

• Agility and flexibility in responding to new challenges and priorities.

• Basic understanding of ITIL Framework principles.

• Commitment to delivering results within agreed timeframes and maintaining data confidentiality.

• Additional language skills are considered a valuable asset.

The IT Application Support Specialist in Luxair is a pivotal role aimed at enhancing our IT application services throughout our business lines. We are looking for a dedicated professional who demonstrates a passion for technology, a commitment to service excellence, and a deep understanding of application support dynamics. If you are seeking a challenging and rewarding career opportunity, we invite you to apply for this position.