Supervisor (English-speaking) - Hybrid. España

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a English-speaking Supervisor (On-site) to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

What you will do in this role

As a Supervisor on our team, you will:

- Set goals for performance and deadlines in ways that comply the clients plans and vision and communicate them to the team

- Organize workflow and ensure that the BDMs understand their targets and tasks

- Monitor the team’s productivity (KPIs), quality, and provide constructive feedback and coaching through 121s and team meetings

- Maintain schedules and personnel records

- Single point of contact for teams and management

- Prepare and submit performance reports

- Hire and onboarding new BDMs

- Ensure adherence to legal and cultural policies and procedures from Webhelp and the Client and undertake disciplinary actions if the need arises

Concentrix + Webhelp is a great match if you:

- Are proficient or bilingual in English, French, Italian or German are a plus!

- Proven experience as supervisor or relevant role

- Are able to learn and adapt quickly to changes

- Have excellent communication and interpersonal skills

- Have outstanding organizational and leadership skills

- Have knowledge of MS Office, Excel

- Are able to inspire and motivate to deliver against daily / weekly / monthly targets

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you:

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Thursday 09:00 to 18:00, Friday from 09:00 to 17:00

- Salary 26 000 euros gross/year + up to 4 500 euros gross/year in bonus

- Central location in Barcelona

- Possibility to work a few days from home after probation

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ24-002284-1-EMEA

Required language: English