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Vacantes en Letonia de Directores de ventas y comercialización
Customer Support Team Leader Riga (swedish)
Clasificación del trabajo: Directores y gerentes › Directores administradores y comerciales › Directores de ventas, comercialización y desarrollo › Directores de ventas y comercialización.
Traducción de la profesión: Vadītāji › Administratīvie vadītāji un komercdirektori › Tirdzniecības, tirgzinības un attīstības jomas vadītāji › Tirdzniecības un tirgzinības jomas vadītāji.
Descripción de la oferta de trabajo:
DUTIES AND RESPONSIBILITIES:
Apply a process of continuous review, management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed
Review and monitor work performance of all Advisors
Undertake quarterly performance reviews and 1:1 monthly meetings with each Advisor
Ensure Advisors are recognized and rewarded for outstanding achievements/performance
Provide clear direction and guidance
Facilitate a culture of open and honest 2 way communication
Maintain an environment which supports the spirit of teamwork, where Advisors take pride in working for the company
Ensure actions from employee satisfaction survey are implemented and continuously reviewed
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
Monitor Advisor calls either via deskside or remote monitoring, across a sample of transaction types
Ensure accurate and timely communication of any client/campaign issues to Operations Manager
Ensure appropriate actions are taken to improve client satisfaction survey scores
REQUIREMENTS:
Proficient Swedish (C1) and fluent in English (B2) language, both verbal and written
BPO/call centre experience in same/similar role
Experience in fintech will be great to have
Ability to work within time frame of 9 AM - 9 PM
Willingness to relocate to Riga or already residing there
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, typing, verbal and written communication skills
Effective time management
Ability to give constructive feedback to CSRs which lead to performance improvement
Logical and objective approach to call assessment
Ability to organize and prioritize, set priorities and multi-task
EU citizenship or valid work permit for Latvia
OFFER:
Paid startup training and professional development sessions
Relocation support
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development
Team-building activities
País del trabajo: Letonia.
Número de puestos: 2.
Empleador: Sorenson Recruiting.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 22 de Febrero de 2024, y con identificador de la vacante:28545249.
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