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Customer Support Quality Analyst Riga (Swedish). Letonia
Vacante de analista de datos en Letonia
Clasificación del trabajo: Profesionales científicos e intelectuales › Profesionales de tecnología de la información y las comunicaciones › Desarrolladores y analistas de software y multimedios › Analistas de sistemas › analista de datos.
Traducción de la profesión: Vecākie speciālisti › Informācijas un komunikāciju tehnoloģiju vecākie speciālisti › Programmētāji un lietojumprogrammu veidotāji un analītiķi › Sistēmanalītiķi.
Descripción de la oferta de trabajo:
DUTIES AND RESPONSIBILITIES:
Conduct quality audits among Customer Support teams
Work closely with internal stakeholders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
As new policies are developed and prototyped, provide details to local teams around the impact of the policy change on the team’s current work
Audit decision accuracy to ensure consistency and alignment with policies
Manage investigations on escalations of inaccurate decisions
Coach agents on the audit findings and market knowledge alignment
Adapt quickly to changes in workflow
Analyze and identify calls that are not in compliance with requirements
Recognize trends and patterns, and raise it to the product team
REQUIREMENTS:
Excellent communication (verbal and written) in C1 Swedish and B1 English, including the ability to clearly communicate in a dynamic environment across all levels
2 years of experience as a Quality Analyst within at a BPO/call centre
Financial industry experience will be great to have
Ability to work shifts between 09 AM and 09 PM throughout whole week
Willing to relocate to Riga or already based there
Ability to work independently
Ability to read data and data reports
Comfortable communicating with all levels of management
Be organized and able to manage time and tasks efficiently
Willingness to participate in a background check
Strong attention to detail and a desire to deliver accurately and efficiently
Result-oriented, self-motivated, independent and inquisitive
Able to thrive in a fast-paced and team-oriented environment
Understanding of business processes and improvement methods
OFFER:
Paid startup training and professional development sessions
Relocation support
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development
Team-building activities
País del trabajo: Letonia.
Número de puestos: 1.
Empleador: Sorenson Recruiting.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 22 de Febrero de 2024, y con identificador de la vacante:28545317.
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