Customer Service for Online Video Platform (German Speaker)

Quality and Service are what it's all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join its customer service specialist team in Lisbon!

Your responsibilities and impact as a Customer Service Agent will be:

Helping users with any questions related to their accounts, the platform in general, etc.

Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social media

Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;

Being in contact with other departments and redirecting related cases and issues to responsible departments

Ensuring and participating in the success of your department.

What's in it for you?

Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)

Competitive Salary

Meal vouchers + Transportation allowances

Private health insurance after 6 months

Relocation Package

Pleasant and inspiring working atmosphere in an international environment

Opportunity to be part of a rapidly expanding global organization working with world-famous brands

Professional development and a clear career path

Training & development opportunities

Competitive salary & relocation allowance and assistance

Free fruit, coffee, tea, water, and a lot more!

Skills, qualifications, and interests you need to succeed in this role:

A native level of German and at least a B2 level of English

1 year of Customer Service experience in a contact center

Knowledge of the value and impact that a good customer experience can create

Being an attentive listener, comfortable and skillful at communicating with people

Being energetic, innovative, and working proactively at a fast pace

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

Having a valid Portuguese work permit (required)

Your Future Company:

Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.

What should you expect from living in Lisbon?

A colorful city view and a rich cultural history

Pros of living in a European capital on a budget

Delicious Portuguese cuisine and famous cafe culture

Friendly people, good vibes, and a happy-go-lucky urban life

Warm climate all year and a sunny beach life next to the Atlantic

A large English-speaking local community and international environment

Required language: German