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Ofertas de Desarrolladores y analistas de software y multimedios y analistas en Luxemburgo
(associate) It Service Delivery Manager (m/f)
Clasificación del trabajo: Profesionales científicos e intelectuales › Profesionales de tecnología de la información y las comunicaciones › Desarrolladores y analistas de software y multimedios › Desarrolladores y analistas de software y multimedios y analistas no clasificados bajo otros epígrafes.
Traducción de la profesión: Akademische Berufe › Akademische und vergleichbare Fachkräfte in der Informations- und Kommunikationstechnologie › Entwickler und Analytiker von Software und Anwendungen › Entwickler und Analytiker von Software und Anwendungen, anderweitig nicht genannt.
Descripción de la oferta de trabajo:
Purpose
We are seeking an individual with a robust technical background, ready to oversee and enhance our portfolio of diverse applications. This role provides the opportunity to engage in high-level coordination,
resource management, and project deployment. As we continue to innovate and evolve, your expertise in IT project management, software procurement, and stakeholder communication will be paramount. This is a pivotal position that promises high visibility, engaging challenges, and a chance to drive significant impact.
You will deliver a wide range of IT projects with the support of a small project team to enhance our digital collaboration platforms and participate to the rationalisation and simplification of solutions managed by the Unit.
Operating Network
The unit identifies, implements and maintains technical solutions, which digitalise and optimise some of our
business and IT processes.
The set of solutions is represented by commercial off-the-shelf applications (COTS) deployed on EIB
datacenters premises or as cloud applications (SaaS) – for example, but not limited to Nimbus, Archibus,
Hopex.
The team focuses on two major directions: sourcing and implementing solutions, and providing the
maintenance and support via externalized services. The solutions are used at EIB Group level.
You would report to the Head of Transversal Solutions Unit.
Accountabilities
• Implement IT solutions with a focus on digitalisation (automating workflows, building team sites, industrialising the management of applications, including, but not limited to moving to Cloud-based services where appropriate) in line with business requirements while remaining cost effective.
• Conduct and coordinate business analysis with business analysts/or business representatives and external consultants to produce application specifications.
• Proactively manage the overall evolution, maintenance and support activities for IT applications and technologies to ensure the reliability of existing applications and best quality service.
• Liaise with internal IT teams, business units and external service providers to deliver the defined
level of service.
• Coordinate the work of the IT application consultants to the highest standards, project discipline and accountability; make sure they are reaching their objectives coming from projects and/or maintenance and support activities.
• Responsible for all project management tasks and related activities, such as procuring software and services driven by business needs and in line with EIB principles and policies and market best practice.
• Prepare, plan and manage externalization projects (e.g. near-shoring, managed services), including but not limited to defining service level agreements, coordinating all activities together with external counterparts, monitoring, auditing and reporting of the externalized services to ensure that the service level agreements are fulfilled
Qualifications
• University degree (minimum an equivalent to a Bachelor) preferably in Engineering, Information
Technology, Information Management, Business Informatics, or related field
• At least 3 years' of relevant professional experience in IT sourcing, implementing and service
delivery of COTS on-premise and SaaS applications
• Proven experience in IT project management (principles, methods, practices), ITIL, managing
service contracts, including procuring software and services, ideally in a public service environment.
• Proven experience in Business Analysis; able to work with various counterparts, understand and
translate their requirements.
• Experience working with external service providers in a multisource environment.
• Excellent knowledge of English and/or French (*), with a good command of the other. Knowledge
of other EU languages would be an advantage.
Deadline for applications: 12th April 2024
País del trabajo: Luxemburgo.
Número de puestos: 1.
Nivel educativo: Grado o nivel equivalente.
Experiencia: 3 años.
Empleador: BEI - BANQUE EUROPEENNE D'INVESTISSEMENT.
Instrucciones para solicitar:
Oferta de trabajo obtenida del portal Eures, con fecha 26 de Marzo de 2024, y con identificador de la vacante:PES_LU_719126.
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