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Swedish speaking Customer Support Agent. Malta

Empleo de Empleados de centros de llamadas en Malta



Clasificación del trabajo: Personal de apoyo administrativo : Empleados en trato directo con el público : Empleados de servicios de información al cliente : Empleados de centros de llamadas.
Ħaddiema li jagħtu appoġġ klerikali : Skrivani li jaħdmu fis-servizzi tal-konsumatur : Ħaddiema li jagħtu informazzjoni lill-klijent : Skrivani li jaħdmu fiċ-ċentri ta’ kuntatt għall-għoti ta’ informazzjoni.

Descripción de la oferta de trabajo:

Kindred, home of Unibet and many other industry leading brands, are seeking customer service agents with a desire to help us exceed our customer’s expectations. A Kindred customer service agent plays a critical part in our mission to offer our customers the best gambling experience.

Location: Gzira, MaltaReports to: Team LeaderDepartment: Customer ServiceHours of work: 40 hours per week on a shift basis including weekends

Description of role:

Kindred, home of Unibet and many other industry leading brands, are seeking customer service agents with a desire to help us exceed our customer’s expectations. A Kindred customer service agent plays a critical part in our mission to offer our customers the best gambling experience.  This vital position requires a person who can multi-task and is committed to provide great customer service and remains comfortable under pressure. Agents communicate with our customers via live chat, telephone and email, and utilize a variety of software tools to resolve technical problems in a fun, friendly and fast-paced environment.

To fit our desired profile, you need to be an enthusiastic individual who can maintain a cool and professional approach even in the most stressful situations.

This vacancy is based in our HQ in Malta and offers great opportunities to those who want to kick-start their career within a young and dynamic company and work with one of the leading online gaming companies around the world.

Key Responsibilities:

Provide customer service to customers via telephone, Live Chat and e-mails in your native language/s

Perform outbound calls according to the company policies and corporate values

Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered.

Resolve all sorts of technical problems reported by customers

Handle both written and verbal internal communication, which is in English

Work in a team, support team members and contribute to a good atmosphere on the job

Key Competencies:

Excellent written and verbal communication skills

Excellent team player

Pleasant personality

A minimum of at least 1 years’ experience in a Customer Service environment

Can work well under pressure

Works under minimum supervision

Apart from your native language Swedish, fluency in English is imperative.

Benefits Package:

25 days holiday

private medical insurance

yearly gym membership compensation

free fruit and coffee everyday, free ice cream or cakse once a week

A packed social schedule of fun events including the legendary Kick Offs

Social activities, such as the running club, yoga, ice cream/cupcake Wednesday and our highly competitive ping-pong competitions

Excellent learning and development opportunities

Increased maternity and paternity leave

Free eye test and influenza jab

Share awards for all employees

3 days CSR leave

Application process:

To apply for this role click on the "Ansök nu" button.  We'll be in touch shortly.

All applications to be submitted in English.

Servicio de empleo de origen: Arbetsförmedlingen, Servicios Públicos de Empleo, Suecia.

País del trabajo: Malta.

Fecha de inicio: 01/06/2017.

Nº de vacantes: 1.

Experiencia: Véase la descripción.

Nivel educativo requerido: Sin especificar.

Carnet de conducir: No.

Horas semanales: Arbetstiden är 38 timmar per vecka Tillsvidare.

Cómo solicitar: Otros (véase la descripción).

Cómo solicitar el puesto:
titel : telefon 1: () telefon 2: () mobil: e-post:

Link to the vacancy on the Swedish job board

Empresa: Workwide AB.

Dirección: Sveavägen 19 67010 Töcksfors.

Contacto: titel : telefon 1: () telefon 2: () mobil: e-post:





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