Vacantes en IRELAND (Irlanda) de Técnicos en asistencia al usuario de tecnología de la información y las comunicaciones
Clasificación del trabajo:Técnicos y profesionales de nivel medio : Técnicos de la tecnología de la información y las comunicaciones : Técnicos en operaciones de tecnología de la información y las comunicaciones y asistencia al usuario : Técnicos en asistencia al usuario de tecnología de la información y las comunicaciones. Technicians and associate professionals : Information and communications technicians : Information and communications technology operations and user support technicians : Information and communications technology user support technicians.
Descripción de la oferta de trabajo:
Our client is small IT Managed Service Company primarily focused on servicing SME’s in the Greater Dublin and surrounding counties. They are looking to recruit an experienced Level 1 or junior Level 2 Help Desk support person to manage the majority of calls from their customers. You must be passionate about providing quality customer service to ensure customers are happy and their IT services are working. The successful candidate will have excellent communication skills and a broad working knowledge of Microsoft Office, Office 365, Window’s Operating System as wells as some good basic knowledge of Microsoft Servers and Networks/Security. Main Duties: Operating in a busy environment in a role which is approximately 70%-80% office-based: Support client IT Systems using remote support; Rapidly respond to, troubleshoot and resolve any client issues/outages/application problems; Troubleshoot and resolve IT Infrastructure issues, including: PCs / Printers / Servers Email/Office365 Backups / Broadband connectivity / LAN connectivity Security (virus/malware/ransomware/phishing, etc.) Record calls on in-house logging system to provide an information database concerning customers/calls/queries; Ownership of assigned tasks and resolution of customer problems within SLA; Record in a timely manner all time spent on support tickets; Escalate calls where necessary to Level 3 Support; Conform to all relevant laws and licenses applicable; Notify management of fault trends and issues and advise of solutions to fit the organisation to ensure that technical problems are eliminated; Document procedures and write reports where necessary; Where remote support has not resolved, travel to customer site to resolve. Also from time to time, onsite installations of IT Systems at customer sites; Experience required: Very good communication skills – Must be Fluent English speaking and very good written skills. Must have minimum of 2 years’ experience working in a Support type role, as Junior Level 2 Support or an experienced Level 1. Must have excellent experience dealing with customers in a professional and understanding manner. Resolve issues in an efficient manner and understand effect on customers’ business and resolve priority calls. Excellent knowledge of Microsoft Desktop Technologies (Windows O/S – MS Office – Office365); Some knowledge of Microsoft Server Technologies (Server 2003-2016/AD/DHCP/Azure) – how to reset Passwords and reboot as a minimum. Competent in LAN & WAN connectivity troubleshooting, including broadband and relevant security; Understanding of IP Addresses and related areas, including the logic of how Networks work. Understanding of IT security & backup procedures including Sophos anti-virus, VPN, Sonicwall Firewall Security appliances, industry standard backup software; The ability to project manage their own work; Team player with excellent Customer Focus; Ability to write procedures and prepare reports, using Word. Research and Analytical Skill
Servicio de empleo de origen:Public Employment Service of Ireland.