Partner Support Agent (German-speaking) - On site (Callcenteragent/in)

Stellenangebotsbeschreibung:

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career!

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time 39 hours/week contract: Monday - Friday 9:00-18:00

- Great office location in Barcelona

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

What you'll experience with us

As a Partner Support Agent in our team, you will:

- Provide users with your expertise and support them in overcoming the challenges of using our software

- Process incoming customer requests via e-mail, phone, chat and our ticket system

- Keep our quality standards towards your customers in mind and are responsible for their satisfaction

- Learn more about one part of our software and develop practical solutions together with us

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

We'll be a great match if you:

- Are bilingual or proficient in German and advanced in English

- Have made an apprenticeship as an IT systems management assistant (m/f/d) or similar, alternatively you have studied business informatics or business administration

- Are modern and brainy, like our client. Therefore, you have a good understanding of IT and are interested in working with modern tools like Zendesk, JIRA or Confluence

- Interested or even already have some experience in a process area such as logistics, production planning, operations, financial accounting/accounting, wholesale and foreign trade or eCommerce

- Are convincing through your communication skills and your joy in working with others, and you have fluent language skills in German and English

- Have customer care skills - ability to listen to and understand the customers' needs

- Can take ownership of, and progress cases to resolution or to escalate cases to resolution

It would be a plus if you:

- Have worked with an ERP software before

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws