Oferta de trabajo de teleoperador/teleoperadora en Cataluña (España)

Stellenangebotsbeschreibung:

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a German-speaking Live Advisor (On-site) to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full time 39 hours/week contract: Monday to Friday 10:00 to 19:00

- Salary 23 000 euros gross/year + up to 4 000 euros gross/year in bonus

- Great office location in Barcelona

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

What you'll experience with us

As a Live Advisor in our team, you will:

- Presenting on public, and internal facing video content

- Deliver excellent customer service on each call

- Increase sales conversion rate from query to purchase

- Answer queries efficiently

- Provide market related insights and feedback

- Make scriptwriting and translations

- Create and present training content

- Support the contact center team by taking phone calls and chats

- Support for filming tasks as required including potential sporadic out of office hours

We'll be a great match if you:

- Have a proficient or bilingual level of German and advanced English. French is a plus!

- Are comfortable working in front of a camera

- Have amazing communication skills

- Have previous customer service and/or sales experience

- Have experience within technology

- Have friendly and have an engaging personality

- Are comfortable working in a training and sales environment

- Are personable, energetic, team-player, self-motivated and positive

- Eager to tackle challenges and change

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ24-002497-1-GERMANY