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Volkswagen Handover Specialist. Reino Unido

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Clasificación del trabajo: Profesionales científicos e intelectuales.

Professionals

Descripción de la oferta de trabajo:

We are looking for an organised, confident and professional individual to support the Sales Team at Volkswagen Swansea and Port Talbot, in the role of Handover Specialist in our busy dealership.

You will be required to organise and perform an exceptional handover experience in line with Group, Brand and customer expectations.

Key Responsibilities: Ensure that every customer has been contacted in advance of handover and explained the process thoroughly.

Liaise with the sales team to ensure all documents are processed prior to the handover.

Confirm with customer how they want the vehicle prepared (Life shine Video / email) and email accessory brochure in advance of handover.

Every vehicle to be checked 24 hours in advance of collection.

Ensure that all accessories that are purchased are fitted to the vehicle in advance of collection.

Arrange the delivery of any vehicles as and when requested.

Ensure that every part exchange receives a full Appraisal through the BCA App and is as described by the customer.

Ensure that all part exchange vehicles have the relevant paperwork (V5, Spare Key, Service Book and locking wheel nut).

Ensure every customer had signed a Demands and Needs as per the company compliance policy.

Ensure the handover form is explained and completed during the handover.

Ensure every customer is explained the 5 Star customer feedback survey from the Brand.

Ensure that all part exchange vehicles are parked in the allocated area and that the documentation is presented to the Used Stock Controller.

Ensure every customer receives a 24 hour follow up call post-delivery.

Key competencies: High level of customer communication skills.

Knowledge and experience of a car sales process & products.

Capable and competent part exchange appraisal skills via BCA pro.

Regulatory understanding of FCA, F&I, Money Laundering, Anti -Bribery & Corruption, GDPR and all Group policies.

Excellent usage of systems and IT to fully undertake all aspects of the role.

Hours of Work: Your normal hours of work are typically working 40 hours 5 days a week What’s in it for you? £25,000 OTE 30 days annual leave including bank holidays (pro rata) which increases with length of service Birthday day off Nest Pension Excellent staff discounted parts and servicing plus a free MOT every year Recognition of length of service at 5,10,20,30 & 40 years anniversary Life Assurance (death in service benefit) Staff Car Scheme Colleague Referral Scheme / Customer Referral Schemes Cycle to Work Scheme Employee Assistance programme Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.

Further progression within the Sinclair Group.  subject to a qualifying period If you are interested in this role then please upload your CV, making the first page of your CV the covering letter of the document.

País del trabajo: Reino Unido.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Vacancy Filler.

Instrucciones para solicitar:

Apply by visiting this page: https://findajob.dwp.gov.uk/details/4709495

Identificador de la vacante:4709495.

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