Vacante en Luxemburgo de Directores de políticas y planificación
Eu Voc Logistics Program Manager (m/f)
Clasificación del trabajo: Directores y gerentes : Directores administradores y comerciales : Directores de administración y servicios : Directores de políticas y planificación.
Führungskräfte : Führungskräfte im kaufmännischen Bereich : Führungskräfte in der betrieblichen Verwaltung und in unternehmensbezogenen Dienstleistungen : Führungskräfte in Unternehmenspolitik und -planung
Descripción de la oferta de trabajo:
As the EU VOC Logistics Program Manager, you will be responsible to build strong partnerships with the EU and WW logistics stakeholders to identify opportunities to reduce customer effort and improve business performance, to eliminate defects at the root and shape future business planning. You will use qualitative and quantitative analysis methods to build a holistic and compelling view of the customer experience and customer effort drivers.
We are looking for someone who can design an innovative approach on how use customer feedback to build strong partnerships across the organization and build excitement and enthusiasm on using customer insights for business decision making. You must be an experienced Program Manager with a proven record of delivering large-scale change and performance improvement using qualitative and quantitative customer insights. You are comfortable to negotiate with senior stakeholders across the business to drive improvements and shape the experience on behalf of the customer.
Define the direction and roadmap for the program, gain consensus and clear alignment across Amazon CS functions
Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Business and Technical teams.
Design the approach measure customer experience and prioritize customer needs by leveraging quantitative and qualitative data across different technologies and products
Define, prioritize, plan and deliver the projects that need to be implemented to improve the customer experience
Schedule, secure resources and manage cross functional teams to deliver to these projects.
Monitor the execution and ensure the delivery of projects is to achieve business performance improvements
Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
Provide overall stakeholder management and program progress reporting on a regular basis..
5+ years’ experience in project/program management and facilitation of process improvement initiatives across business operations and technology
5+ years’ experience influencing executives, managers, and business leaders to drive change and business performance improvement
Experience communicating goals and strategies across multiple leadership levels of an organization
Strong analytical and numerical skills to design the best approach to influence through qualitative and quantitative customer insights
Decision Making and Complex Problem Solving; a system thinker who can pain the big picture for the business on how to drive decisions on behalf of the customer
A creative thinker who can look outside the box for solutions, questions existing processes, probe and consider all the facts, while still staying aligned with the long term plans and goals
Team player who works constructively and transparently within the wider team
Can act decisively, promptly and confidently
Strong sense of urgency and personal commitment
Experience of working within Customer Services or Logistics
Experience in analysis (Customer Service analysis or Operations analysis)
Proven experience in Lean or Six Sigma implementation
Working knowledge of SQL
PRINCE2 or PMP certified or equivalent qualification in project and program management
High fluency in Excel
French, German, Italian or Spanish language skills would be advantageous but is not essential.
País del trabajo: Luxemburgo.
Número de puestos: 1.
Tipo de puesto: Contratación directa.
Experiencia: 5 años.
Tipo de contrato: Jornada completa.
Empleador: Amazon Europe Core S.à r.l..
Instrucciones para solicitar:
Identificador de la vacante:PES_LU_568949.
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