Ir a la versión más ligera, para móviles : Inicio > Oferta de trabajo en Reino Unido > Personal de apoyo administrativo > Trilingual Customer Support With Dutch (onstar)

en Español in English auf Deutsch en Français ...

Trilingual Customer Support with Dutch (OnStar). Reino Unido

Trabajo de Personal de apoyo administrativo en Reino Unido

Clasificación del trabajo: Personal de apoyo administrativo.

Clerical support workers

Descripción de la oferta de trabajo:

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

The Role: Concentrix work with OnStar, on behalf of one of the world's largest automotive companies to provide multilingual customer service.

This involves providing essential emergency support to drivers in time of accidents or emergencies.

What can we offer you? • Bright, modern, exciting place to work with excellent staff facilities. • 28 days annual leave. • Client discounts and employee discounts scheme. • Multicultural, multilingual environment. • We’re based in the heart of Luton, with excellent transport links. • Look after your future with our company pension scheme. • If you’re moving from abroad, you can benefit from our relocation package and support. • Hard work and dedication is rewarded at our annual company awards ceremony. • Develop your career in a global company of over 225,000 employees across more than 40 countries What you’ll be doing: • Confidence and experience with customer service are a must, world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role. • Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries. • Using the latest technology, you will assist drivers and their passengers through all call types, including; routing throughout Europe, performing vehicle diagnostics remotely and providing emergency assistance. • Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding.

You must stay level-headed, professional and patient. • When an emergency incident occurs, you must consider the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country. • Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.

This often involves overcoming barriers in understanding, such as language and cultural differences. • Keep up to date on operations and systems understanding to enable great customer service • Take responsibility for ensuring all documentation is precise and accurate.

What we’re looking for: • At least 12 months’ customer service experience working in a similar fast paced environment. • Fluent in English & Dutch, and either Italian, French, Spanish, Polish, Portuguese, Hungarian or German. • Ability to quickly develop a rapport with customers and emergency services over the phone. • The sensitivity and professionalism to effectively manage pressurised situations. • Previous contact centre experience is preferred but is not essential. • Confident PC user.

Hours: 40 hours per week, rotational shifts (including nights).

Relocating to Luton: If you are relocating we’ll help with travel costs, accommodation on arrival and salary advances to help get you settled.

Luton is in an unrivalled position within the South East of England.

Only 30 miles north of London it has easy access to most major cities in the UK owing to its excellent road, air and rail links.

Surrounded by the Chilterns, an area of outstanding natural beauty, Luton offers the best of both worlds - a modern town with excellent business opportunities and accommodation with superb countryside on its doorstep, making it a great place to live and work.

Home to more than 215,000 people, Luton has many natural open spaces including seven landscaped parks and recreational areas.

There are excellent connections however you choose to travel with excellent road, rail and bus connections.

London is just 22 minutes away by train, and London Luton Airport flies to over 100 destinations in Europe, the Middle East and Africa.

País del trabajo: Reino Unido.

Número de puestos: 1.

Tipo de puesto: Contratación directa.

Tipo de contrato: Jornada completa.

Empleador: Concentrix Europe Ltd.

Instrucciones para solicitar:

Apply by visiting this page:

Identificador de la vacante:2809464.

Ver las 619 ofertas de trabajo de Personal de apoyo administrativo ofertadas.

Ofertas de trabajo similares: