Support Engineer (m,f) with German Level II Hybrid (Third-Level-Supporter/in)

Stellenangebotsbeschreibung:

Community Forum Engineer  : 8th April

TS/level II: 22nd April

Tasks:

• Analyzing service performance issues

• Setting case priority depending on the client needs

• Providing timely, relevant solutions through established procedures

• Focusing on customer expectations and satisfaction

• Collaborating with other team members to provide high-quality support

Profile

• Are advanced in both German C1 and English B2

• Have strong technical background

Are skilled in verbal and written communication to analyze, interpret and address client needs

• Have prior knowledge in network operations, networking protocols, network authentication, messaging technology or messaging protocols.

• Have working knowledge of one or more current Microsoft Operating systems (Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows Server Edition), or any future releases •

• Are able to work in a time critical environment •

Are up for a fresh new challenge

Benefits:

• Standard working hours

Monday – Friday

• Hybrid working environment to help you strike an excellent work life balance!

• Competitive salary with performance-based bonuses

• Extensive initial training and onboarding

• Certification program for Engineers accepted worldwide

• Continuous training and upskilling program Professional Development and Career Navigation programs to map out the steps in your development

• Health and Wellbeing initiatives

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, corporate discounts and many more

Salary:

3500 -4000 BGN TS LII

3000 - 3500 BGN  Forum